Terms & Conditions

1. Acceptance of Terms

By accessing this website or booking any service with Home Base Concierge, you agree to be bound by these Terms & Conditions. If you do not agree, do not use this website or our services.

2. About Home Base Concierge

Home Base Concierge is a residential concierge and relocation coordination service. We are NOT a licensed moving company, freight carrier, structural home inspector, licensed real estate agent, licensed financial advisor, employment agency, or licensed healthcare provider. Our services are limited to coordination, research, setup assistance, cleaning, assembly, and concierge support as described on our Services page.

2A. Property Scout Service Disclaimer

Home Base Concierge's Property Scout service is a research, documentation, and coordination service only. HBC is not a licensed real estate agent, real estate broker, mortgage lender, property inspector, or attorney. Nothing provided through the Property Scout service, including research reports, video walkthroughs, written assessments, or verbal recommendations, constitutes licensed real estate advice, a property review report, a legal opinion, or a guarantee of any property's condition, value, or availability. The client is solely responsible for all property-related decisions, lease agreements, purchase contracts, and financial commitments. HBC's total liability for any Property Scout service shall not exceed the amount paid by the client for that specific service. HBC strongly recommends that all clients consult a licensed real estate professional for contractual and legal matters related to any property transaction.

3. Service Agreement

All services are governed by the signed HBC Service Authorization & Client Agreement. These Terms & Conditions apply to website use and general service engagement. The signed Authorization Form governs the specific services, pricing, payment terms, and legal protections for each booking.

4. Booking & Payment

• No deposit is required to confirm and schedule your service
• A formal invoice will be sent upon signing of the Authorization Form, and payment is due on the date the invoice is sent
• Grocery costs, mileage fees, and third-party purchases are billed separately at actual cost plus applicable service fees
• Accepted payment methods: credit/debit card, Amazon Pay, Apple Pay, Google Pay, Cash App, Klarna, Affirm

5. Cancellation & Rescheduling Policy

• Cancellations made more than 48 hours before scheduled service may be rescheduled or cancelled at no charge
• Any cancellation made less than 48 hours before scheduled service is non-refundable
• Rescheduling is permitted once at no charge with at least 48 hours notice
• Cleaning subscription cancellations must be submitted via email to [email protected] with at least 7 days written notice

6. Limitation of Liability

Home Base Concierge's total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific service in question. HBC is not liable for: delays caused by third-party utility providers, schools, or daycares; pre-existing property conditions; acts of God or circumstances beyond our control; any consequential, indirect, or punitive damages.

7. Third-Party Services

HBC coordinates with third-party providers including utility companies, schools, daycares, and Preferred Partners on your behalf. We do not guarantee the performance, availability, or response times of any third party. HBC is not responsible for errors or delays caused by third-party providers.

7A. Utility Setup Service Disclaimer

The HBC Utility Setup service fee covers only the coordination and setup work performed by Home Base Concierge on your behalf. Any deposits, activation fees, monthly charges, or other costs assessed by utility providers, insurance companies, or internet service providers are the sole responsibility of the client. HBC is not liable for any fees associated with your individual utility or service accounts.

7B. SMS Text Message Consent

SMS text messaging is entirely optional. Consent to receive text messages is not a condition of purchase and is not required to book any service, create an account, or otherwise use Home Base Concierge. The SMS consent checkbox on our contact form is separate from your agreement to these Terms, and you may decline SMS messaging and still use all of our services.

If you do check the optional SMS consent box on our contact form and provide your phone number, you agree to receive SMS text messages from Home Base Concierge about appointment and booking confirmations, service reminders, scheduling updates, and follow-up support. Message frequency varies and message and data rates may apply. You may opt out at any time by replying STOP to unsubscribe, or reply HELP for assistance. We do not sell or share your phone number for marketing purposes. See our Privacy Policy for more detail.

8. Preferred Partners

Preferred Partners are independent businesses. HBC does not guarantee the quality, pricing, or availability of any Preferred Partner service. Any transaction between you and a Preferred Partner is solely between you and that business.

9. Client Responsibilities

You agree to:

• Provide accurate and complete information on all intake and authorization forms
• Provide safe and lawful access to the property during the service window
• Disclose any known hazards, pets, or access restrictions prior to service
• Be reachable by phone or text on the day of service

10. Intellectual Property

All content on this website, including text, images, logos, guides, and documents, is the property of Home Base Concierge / Dixionary Enterprise LLC. You may not copy, reproduce, or distribute any content without written permission.

11. Indemnification

You agree to indemnify and hold harmless Home Base Concierge, Dixionary Enterprise LLC, and their staff from any claims, damages, or expenses arising from your misuse of our services, false information provided, or violation of these Terms.

12. Dispute Resolution

Any dispute arising from these Terms or our services shall first be submitted to good-faith mediation. If unresolved, disputes shall be settled by binding arbitration in Columbus, Georgia under the rules of the American Arbitration Association. You waive your right to a jury trial.

13. Governing Law

These Terms & Conditions are governed by the laws of the State of Georgia. Any legal proceedings shall take place in Muscogee County, Georgia.

14. Modifications

Home Base Concierge reserves the right to update these Terms & Conditions at any time. Changes take effect immediately upon posting. Continued use of our services constitutes acceptance of updated terms.

15. Contact

Home Base Concierge
Columbus, Georgia
[email protected] | (706) 786-4295